The Custom Comfort “Comfort Commitment”
1. We offer comfort adjustments (firmer or softer) on most mattresses (sets) we provide. Individual mattress classifications/types have unique characteristics so they cannot be adjusted to duplicate the feel of another mattress type. We are here to help if your new mattress needs to be made a little firmer or softer. This is intended to “fine-tune” your mattress and is a minor adjustment (one adjustment included with no charge for labor).
2. You must give your body ample time to get used to your new mattress (set). We recommend a period of at least two (2) weeks before you contact us for an adjustment. Custom Comfort reserves the right to postpone service until two weeks from the date of delivery. Custom Comfort will make one adjustment (firmer or softer) with no labor charge within thirty (30) days of delivery. Custom Comfort is not bound or obligated to resolve comfort issues after thirty (30) days from the date of delivery. Services provided for comfort issues will be done at the sole discretion of Custom Comfort.
3. Adding extra padding or a pillow-top, or upgrading to higher quality cushioning materials or coils will incur a charge due before the service is performed. There are no refunds for any services, additions, or upgrades provided. Additionally, there are no refunds when something is removed due to the fact that it has been used. Transportation costs are the sole responsibility of the consumer. This service is available exclusively to the original purchaser.